Replacement Policy

1. No Signs of Alteration:
   The item must not have any alterations, modifications, or damages that were not present when it was received. This includes physical damage, cosmetic changes, repairs, or any other modifications that affect its original condition.
2. Original Packaging:
   The item must be returned with all original packaging materials intact, including boxes, tags, labels, protective wraps, and any other components. Proper packaging ensures safe handling during the replacement process.
3. Accessories and Components:
   All accessories, parts, or components included with the item must be returned in their original condition to ensure a complete replacement.
4. Timeframe:
   You must initiate the replacement request within 7 days from the date of delivery.
5. Process:
   To initiate a replacement, you can contact us at contactus@framekala.com or visit your order page for assistance.
6. Compliance with Replacement Policy:
   The replacement request must comply with the terms and conditions outlined in our policy, including the 7-day timeframe and any other conditions required for approval.

Why We Do Not Accept Returns:

We do not accept returns on items because our products are custom-made to each customer’s specifications, including unique designs, sizes, and finishes. Once an item is produced and delivered, it cannot be resold or reused as it is personalized to the order. This is why we only offer replacements for damaged or defective items. Our focus is on quality control, ensuring that every item is in perfect condition before shipping. If a product does not meet your expectations due to manufacturing issues, we are committed to making things right by replacing it.

Additional Notes:

• Replacement Eligibility: Items will only be replaced if they are damaged during transit or if there is a manufacturing defect.
• Non-Replaceable Items: Customized frames are non-replaceable unless damaged during transit or if a defect occurs. Please ensure the product is inspected carefully upon arrival.
• Damage or Defect Reporting: If you find that your item has been damaged during transit or has a manufacturing defect, kindly report it immediately within the 7-day timeframe to qualify for a replacement.
• Replacement Processing: Once we receive the damaged or defective item, we will inspect it and process the replacement as quickly as possible.

For any questions or to initiate a replacement, please contact contactus@framekala.com.

Thank you for choosing FrameKala – Where Every Frame Tells a Unique Story