Return Policy

  • No Signs of Damage or Alteration: The item should not have any damage, alterations, or modifications that were not present when it was received. This includes physical damage, cosmetic alterations, repairs, or any other changes that affect its original condition
  • Original Packaging: If the item came in packaging, it should be returned with all original packaging materials intact. This includes boxes, bags, tags, labels, protective wraps, and any other packaging components. Returning the item in its original packaging helps ensure that it can be resold or reused without issues.
  • Accessories and Components: All accessories, attachments, parts, or components that were included with the item should also be returned in their original condition. This ensures that the item is complete and ready for resale or reuse.
  • Timeframe: You have a specified number of days, depending on the ordered product, starting from the date of delivery to initiate a return.
  • Process: To initiate a return, you can conveniently return directly from your order page or contact us at contactus@framekala.com.
  • Compliance with Return Policy: The return should comply with the terms and conditions outlined in the seller’s return policy. This may include specific timeframes for returns, any restocking fees, or other conditions that need to be met for a successful return.

Refund Policy

  • Eligibility: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Processing Time: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 24 hours.
Framekala Wooden Photo Frame

Thank you for choosing FrameKala – Where Every Frame Tells a Unique Story