Privacy Policy

Welcome to Framekala.com (“we,” “our,” or “us”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit and use our website www.framekala.com. By using our Site, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We collect the following categories of personal information, provided directly by you:

• Contact Information: Your name, email address, mailing address, and phone number.
• Account Information: Username, password, and other authentication credentials.
• Order Information: Details of products purchased, transaction history, and payment details.
• Communication Preferences: Opt-in choices for newsletters, promotions, and marketing communications.

1.2 Non-Personal Information

We automatically collect non-personal information as you navigate our Site, including:

• Device Information: IP address, browser type, operating system.
• Usage Data: Pages visited, time spent on the Site, referral sources.

2. How We Use Your Information

We utilize the collected information for various purposes:

2.1 Order Fulfillment

Utilizing your information for accurate and secure order processing, including:

• Processing transactions and ensuring timely order fulfillment.
• Communicating essential details such as order confirmations, shipping updates, and tracking information.
• Providing customer support and addressing inquiries or concerns related to your orders.

2.2 Communication

Leveraging provided contact information for improved communication:

• Sending newsletters, promotions, and marketing communications if you have opted in.
• Responding to your inquiries, feedback, and providing necessary support.
• Notifying you of any changes to our services, terms, or policies.

2.3 Personalization

Enhancing your experience through personalized interactions:

• Customizing product recommendations based on your interests.
• Tailoring content and promotions to match your browsing history.
• Improving the Site’s functionality and design for a user-friendly experience.

2.4 Improvement and Optimization

Analyzing information to enhance our services continually:

• Understanding user behavior, preferences, and trends.
• Evaluating the effectiveness of marketing campaigns and promotions.
• Optimizing the design, features, and overall functionality of our Site.
• Conducting research and analysis to introduce new products and services.

2.5 Compliance with Laws and Regulations

Ensuring compliance with the Information Technology Act 2000 and guidelines from the Government of India:

• Adhering to legal obligations and regulatory requirements related to data protection.
• Cooperating with authorities in the event of an investigation or legal matter.

2.6 Security

Implementing stringent security measures to safeguard your personal information:

• Regularly monitoring systems for potential vulnerabilities and threats.
• Conducting security assessments and audits to maintain the highest standards of data protection.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. By using our Site, you consent to the use of cookies. You can manage your preferences through your browser settings.

5. Third-Party Disclosure

We do not sell, trade, or transfer your personal information to third parties without your explicit consent, except as required for order fulfillment (e.g., sharing your address with shipping partners).

6. Security

We implement robust security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is entirely secure.

7. Compliance with Indian Laws

We strictly adhere to the Information Technology Act 2000 and guidelines issued by the Government of India. Your personal information is handled in compliance with applicable laws and regulations.

8. Children’s Privacy

At Framekala, we want to make sure our products find their way into the right hands. We don’t sell items directly to children. Our range, even the ones crafted for the little ones, are meant to be purchased by adults. So, if you’re under 18, we encourage you to involve a parent or guardian when using Framekala’s services. We’re here to create a safe and enjoyable experience for everyone!

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The date of the last update will be indicated at the top of the policy. We encourage you to review this page regularly for information on how we protect your privacy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at contactus@framekala.com.

Thank you for choosing FrameKala – Where Every Frame Tells a Unique Story